1. No video or sound when viewed from computer
- restart the browser or use another. - check the sound on the computer: open any video / audio file. If there is no sound, check the volume in the system, the connection of the headset or speakers: connector, cable integrity.
2. An echo is heard
- restart the browser or use another.
3. The sound is interrupted, "croaks"
- this happens if the connection speed is not enough to work correctly with so much data received. Troubleshooting recommendations: disable all unnecessary tabs and programs on your computer; connect the computer directly with a cable to the Internet.
4. Broadcast is interrupted and no smoothness
- this happens if the connection speed is not enough to work correctly with so much data received. Troubleshooting recommendations: disable all unnecessary tabs and programs on your computer; connect the computer directly with a cable to the Internet.
5. Where is the chat?
- chat is on the right side of the player
You can also write to the tech support chat during the online event